Payment Options
Site Payment Methods: Direct Bank Transfer, or Instant EFT, Credit Card and Debit Card with Payfast.
Enjoy easy and secure online shopping with the Payfast Payment Gateway; their security protocols are as, if not more, robust than South African banks. Instant EFT by PayFast allows online shoppers with access to internet banking to make an Electronic Funds Transfer (EFT) that gets instantly verified (FNB, Absa, Standard Bank, Nedbank, Capitec, Investec, Tymebank, and African Bank).
Direct Bank Transfer
Alternatively, you can make your payment directly into our bank account.
Remember to use your Order ID as the payment reference and to email proof of payment to admin@armsofmercy.org.za to speed up processing time. Kindly note that orders will not be shipped until the funds have cleared in our account. Should we not receive payment or POP within 3 days the order will be cancelled on our system. You are welcome to come back and shop again at any time.
Account Holder: Arms of Mercy NPC
Bank: Standard Bank
Account Type: Cheque Account
Account Number: 10114699702
Branch Code: 051001
Ref: Order Number
Shipping Fee & Delivery
Please be advised that our shipping rates have been adjusted following the Rate Increase in September 2026 by our courier partners. We offer two primary delivery methods within South Africa:
- Door-to-Door Delivery (The Courier Guy): A flat rate of R135.00 is automatically applied at checkout. This fee is non-refundable.
- Locker-to-Locker Service (PUDO): Available at a rate of R92.00.
Note: If a parcel exceeds the size allowed for this rate, our admin team will contact you to settle the additional fees required.
Thank you for your understanding and for supporting our non-profit organisation.
Delivery Timelines
Once payment has cleared in our account, please allow for the following delivery periods:
- Standard Parcels: 7 to 10 working days.
- Clothing Items: Up to 18 working days.
Service Advisories
We strive to meet these timelines; however, please be mindful of factors beyond our control:
- Environmental Factors: In the event of natural disasters, delays may occur due to inaccessible roads or infrastructure damage.
- Health & Safety Protocols: Due to the ongoing effects of the pandemic, lockdown regulations and courier protocols may change at short notice.
In such instances, we truly appreciate your patience and cooperation as we work to get your order to you as safely and quickly as possible.
Refunds & Exchanges
Refund Policy
As our items are handcrafted accessories that require dedicated time to create, we do not offer refunds. We kindly ask that you ensure you are entirely happy with your order before completing your purchase.
- Exchanges: Once purchased, an item cannot be exchanged for a different product.
- Manufacturing Issues: Should there be a manufacturing defect, we will replace the item at our own cost, provided the issue is reported within 7 days of receiving your delivery. To report an issue contact admin@armsofmercy.org.za.
Product Appearance
Please note: The colour of items may vary slightly from those depicted in the store images due to the handmade nature of the products and digital display settings.
