Payments, Shipping & Refunds

Countries we sell to: South Africa, United Kingdom, United States, Canada and Australia.

Payment Options

Enjoy easy and secure online shopping with the Payfast Payment Gateway; their security protocols are as, if not more, robust than South African banks.

Site Payment Methods: Instant EFT, Visa and Masterpass with Payfast. Direct Bank Transfer.

Instant EFT by PayFast allows online shoppers with access to internet banking to make an Electronic Funds Transfer (EFT) that gets instantly verified. Supported banks: FNB, Absa, Standard Bank, Nedbank, Capitec, Investec, Tymebank, and African Bank.

Alternatively, you can make your payment directly into our bank account.

Please use your Order ID as the payment reference and remember to email the proof of payment to admin@armsofmercy.org.za to speed up processing time. Kindly note that orders will not be shipped until the funds have cleared in our account. Should we not receive POP within 7 days the order will be cancelled on our system. Yo are welcome to back and shop again at any time.

Account Holder: Arms of Mercy NPC
Bank: Standard Bank
Account Type: Cheque Account
Account Number: 10114699702
Branch Code: 051001
Ref: Order Number

Shipping Fee & Delivery

South Africa: A flat rate of R80 will be automatically added at checkout and is non-refundable. Delivery may take between 7 and 14 working days after payment has cleared.

International: A flat rate of R850 will be added during checkout for orders to be shipped with DHL to the United States, Canada, United Kingdom and Australia. Delivery may take between 3-7 days.

Please keep in mind that due to the coronavirus pandemic, there may be delays due to lock-down regulations and protocols, which may change on short notice and at any given time. In such case, we appreciate your patience and understanding.

Covid-19

While we practice good hygiene and do everything on our part to keep you safe before and after we make our bracelets, it is also up to you, the customer, to be responsible when receiving your parcel. Here are some basic guidelines to keep yourself safe:

  • MASK UP: The recipient of the parcel should wear a cloth mask or item to cover mouth and nose when interacting with delivery personnel.
  • CLEAN HANDS: Remember to wash hands with soap and water or use sanitizer before and after touching the parcel.
  • OWN PEN: Take your own pen to sign for the goods.
  • SOCIAL DISTANCE: Try and maintain a distance of at least 1.5m between you and the delivery personnel as far as possible. Ask the delivery person to place the parcel down, and to give you some space to pick it up and to sign for it.
  • SANITIZE: It is always a good idea to safely disinfect goods before use; use some sanitizer and a clean cloth to wipe the item before use.

Refunds & Exchanges

Please ensure you are happy with your purchase order as we do not give refunds. All items in the store are handmade accessories which take time to create. Once an item is purchased it can not be exchanged for anything other than said item. Should there be a manufacturing problem, we will replace the item at our own cost; granted the problem is reported to AOM within 7 days of receiving product. *Colour of items/products may vary slightly from those depicted in store images.


Please note: We do not accept any cash payments. All orders are handled only by our rightful Arms of Mercy agents. Packaging must have an Arms of Mercy sticker on, and your order number must be included with the parcel upon delivery. If any of these are absent, or should you come across any fraudulent activity or Arms of Mercy imitations – physically or online, please report it and let us know immediately. Contact us.