Payments, Shipping & Refunds

Please note: Due to the Coronavirus outbreak and National Lock-down in SA, 26 March -16 April 2020, our services will continue BUT all deliveries will be on-hold until services resume / until further notice. See full notice.

Countries we sell to: South Africa, United Kingdom, United States, Canada and Australia.

Payment Options

Payfast: Enjoy easy and secure online shopping with Payfast. We currently accept EFT, Visa and Masterpass for payments.

Direct Bank Transfer:

  • Payment must be made to the official Arms of Mercy Standard Bank account; remember to use your Order Number as the payment reference.
  • After payment, send POP to admin@armsofmercy.org.za to speed up the processing time. Should we not receive payment or proof of payment within 7 days, orders will be cancelled without prior notification.
  • Please note that no Order will be shipped until the funds have cleared in our account.

Account Holder: Arms of Mercy NPC
Bank: Standard Bank
Account Type: Cheque Account
Account Number: 10114699702
Branch Code: 051001
Ref: Order Number

Shipping Fee & Delivery

South Africa: A flat rate of R100 will be automatically added at checkout and is non-refundable. Delivery may take between 7 and 14 days after payment has cleared. Purchases/Orders are generally sent via Aramex, however, some of our volunteers and agents are situated in rural areas where Aramex services are not available. In this case,  your order will be sent via Postnet.

International: A flat rate of R850 will be added during checkout for orders to be shipped with DHL to the United States, Canada, United Kingdom and Australia. Delivery may take between 3-7 days.

Refunds & Exchanges

Please ensure you are happy with your purchase order as we do not give refunds. All items in the store are handmade accessories which take time to create. Once an item is purchased it can not be exchanged for anything other than said item. Should there be a manufacturing problem, we will replace the item at our own cost; granted the problem is reported to AOM within 7 days of receiving product. *Colour of items/products may vary slightly from those depicted in store images.


Please note: We do not accept any cash payments. All orders are handled only by our rightful Arms of Mercy agents. Packaging must have an Arms of Mercy sticker on, and your order number must be included with the parcel upon delivery. If any of these are absent, or should you come across any fraudulent activity or Arms of Mercy imitations – physically or online, please report it and let us know immediately. Contact us.